Bolton Clarke Pemulwuy

active
ResidentialRSL Care RDNS LimitedSite ARCH-05477Service rsl care rdns limited::bolton clarke pemulwuy::pemulwuy::2145

Overview

Care typeResidential
Operational places130
RegionPemulwuy - Greystanes (North) (SA2)

Location

Pemulwuy - Greystanes (North) (SA2)

11 Pastoral Circuit, PEMULWUY, NSW, 2145

Star ratings

Latest — May 2026

Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645543
Oct 202534342
Aug 202544442
May 202534332
Jan 202534332
Nov 202434432
Jul 202434532

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
28 May 2023Site AuditConsumer dignity and choiceCompliant
28 May 2023Site AuditOngoing assessment and planning with consumersCompliant
28 May 2023Site AuditPersonal care and clinical careCompliant
28 May 2023Site AuditServices and supports for daily livingCompliant
28 May 2023Site AuditOrganisation’s service environmentCompliant
28 May 2023Site AuditFeedback and complaintsCompliant
28 May 2023Site AuditHuman resourcesCompliant
28 May 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

14 events

  1. Accreditation decision

    Following a site audit conducted on 01 May 2023 to 03 May 2023, the Commission made a decision on 28 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2026.

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  2. Site Audit

    Prepared by E. Blance

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  3. Site audit Performance Report

    A site audit was conducted with this service on 01 May 2023 to 03 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 19 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 12 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Compliance update

    Following an assessment contact conducted on 15 June 2020 to 16 June 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  9. Assessment

    Following a site audit the Commission made a decision on 27 December 2019 that this service met six of the eight Aged Care Quality Standards. The service is re-accredited for two years until 19 March 2022.

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  10. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 27 August 2019 at Pemulwuy Aged Care to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  11. Serious risk decision

    Following a review audit conducted on 11 - 14 February 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Allity Pty Ltd failed to meet 16 expected outcomes in the Accreditation Standards in relation to Pemulwuy Aged Care. On 13 March 2019 a decision was made that failure to meet four of these expected outcomes has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

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  12. Assessment

    Following an audit we decided that this home met 28 of 44 expected outcomes of the Accreditation Standards. We decided to vary this home's accreditation period. This home is now accredited until 19 March 2020.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 July 2021.

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  14. Assessment

    This is a new home and is accredited for one year until 31 July 2018. We made the decision on 31 July 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.