CareGraph

Bolton Clarke Milford Grange

active
ResidentialRSL Care RDNS LimitedSite ARCH-05520Service rsl care rdns limited::bolton clarke milford grange::eastern heights::4305

Overview

ProviderRSL Care RDNS Limited
Care typeResidential
Operational places94
RegionIpswich - East (SA2)

Location

Ipswich - East (SA2)

32 Grange Road, EASTERN HEIGHTS, QLD, 4305

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645343
Oct 202545343
Aug 202545343
May 202545443
Jan 202545343
Nov 202445343
Jul 202445343
May 202435332
Feb 202435232
Dec 202335332
Aug 202345432
May 202335332

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
02 Nov 2022Site Audit––Consumer dignity and choiceCompliant
02 Nov 2022Site Audit––Ongoing assessment and planning with consumersCompliant
02 Nov 2022Site Audit––Personal care and clinical careCompliant
02 Nov 2022Site Audit––Services and supports for daily livingCompliant
02 Nov 2022Site Audit––Organisation’s service environmentCompliant
02 Nov 2022Site Audit––Feedback and complaintsCompliant
02 Nov 2022Site Audit––Human resourcesCompliant
02 Nov 2022Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 14 September 2022 to 16 September 2022, the Commission made a decision on 02 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 27 November 2025.

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  2. Site Audit

    Prepared by James Howard

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 27 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 14 September 2022 to 16 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Accreditation decision

    Following a site audit conducted on 19 March 2019 to 22 March 2019, the Commission made a decision on 26 April 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 19 October 2021. The period of accreditation of the service will expire on 27 November 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 May 2022.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 May 2019.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.