Bolton Clarke Medina Manor

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ResidentialRSL Care RDNS LimitedSite ARCH-05506Service rsl care rdns limited::bolton clarke medina manor::thornbury::3071

Overview

Care typeResidential
Operational places44
RegionThornbury (SA2)

Location

Thornbury (SA2)

200a Smith Street, THORNBURY, VIC, 3071

Star ratings

Latest — May 2026

Jul 2024 — 4Nov 2024 — 3Jan 2025 — 4May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures2
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635233
Feb 202635133
Oct 202534333
Aug 202534332
May 202534333
Jan 202544334
Nov 202434333
Jul 202444235

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
13 May 2024Site AuditConsumer dignity and choiceCompliant
13 May 2024Site AuditOngoing assessment and planning with consumersCompliant
13 May 2024Site AuditPersonal care and clinical careCompliant
13 May 2024Site AuditServices and supports for daily livingCompliant
13 May 2024Site AuditOrganisation’s service environmentCompliant
13 May 2024Site AuditFeedback and complaintsCompliant
13 May 2024Site AuditHuman resourcesCompliant
13 May 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 08 April 2024 to 10 April 2024, the Commission made a decision on 13 May 2024 to re-accredit this service. The period of accreditation of the service will expire on 28 June 2027.

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  2. Site Audit

    Prepared by Denise McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 08 April 2024 to 10 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 11 May 2021 to 13 May 2021, the Commission made a decision on 28 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 28 June 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 11 May 2021 to 13 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 February 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 August 2020.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 August 2017.

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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.