Bolton Clarke Cazna Gardens

active
ResidentialRSL Care RDNS LimitedSite ARCH-05450Service rsl care rdns limited::bolton clarke cazna gardens::sunnybank hills::4109

Overview

Care typeResidential
Operational places132
RegionSunnybank Hills (SA2)

Location

Sunnybank Hills (SA2)

465 Hellawell Road, SUNNYBANK HILLS, QLD, 4109

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645434
Feb 202645334
Oct 202545334
Aug 202535233
May 202545434
Jan 202545333
Nov 202445334
Jul 202445433
May 202445333
Feb 202435332
Dec 202345333
Aug 202345342
May 202345542

Compliance findings

12 recorded

DateTypeRequirementSeverityFindingStatus
08 Aug 2024Site AuditConsumer dignity and choiceCompliant
08 Aug 2024Site AuditOngoing assessment and planning with consumersCompliant
08 Aug 2024Site AuditPersonal care and clinical careCompliant
08 Aug 2024Site AuditServices and supports for daily livingCompliant
08 Aug 2024Site AuditOrganisation’s service environmentCompliant
08 Aug 2024Site AuditFeedback and complaintsCompliant
08 Aug 2024Site AuditHuman resourcesCompliant
08 Aug 2024Site AuditOrganisational governanceCompliant
16 Aug 2023Assessment Contact - SiteConsumer dignity and choiceNot applicable
16 Aug 2023Assessment Contact - SitePersonal care and clinical careNot applicable
16 Aug 2023Assessment Contact - SiteOrganisation’s service environmentNot applicable
16 Aug 2023Assessment Contact - SiteHuman resourcesNot applicable

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 08/07/2024 to 10/07/2024, the Commission made a decision on 08/08/2024 to re-accredit this service. The period of accreditation of the service will expire on 14/10/2027

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  2. Site Audit

    Prepared by Denise McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 08/07/2024 to 10/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment Contact - Site

    Prepared by E. Blance

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 15 September 2021 to 17 September 2021, the Commission made a decision on 14 October 2021 to re-accredit this service. The period of accreditation of the service will expire on 14 October 2024.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 15 September 2021 to 17 September 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 May 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 May 2018.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.