Bolton Clarke Bayside (VIC)

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ResidentialRSL Care RDNS LimitedSite ARCH-05503Service rsl care rdns limited::bolton clarke bayside (vic)::mordialloc::3195

Overview

Care typeResidential
Operational places41
RegionMordialloc - Parkdale (SA2)

Location

Mordialloc - Parkdale (SA2)

5 McDonald Street, MORDIALLOC, VIC, 3195

Star ratings

Latest — May 2026

Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (8 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645135
Feb 202645333
Oct 202544334
Aug 202534333
May 202534433
Jan 202544334
Nov 202434234
Jul 202434135

Compliance findings

14 recorded

DateTypeRequirementSeverityFindingStatus
04 Apr 2025Site AuditConsumer dignity and choiceCompliant
04 Apr 2025Site AuditOngoing assessment and planning with consumersCompliant
04 Apr 2025Site AuditPersonal care and clinical careCompliant
04 Apr 2025Site AuditServices and supports for daily livingCompliant
04 Apr 2025Site AuditOrganisation’s service environmentCompliant
04 Apr 2025Site AuditFeedback and complaintsCompliant
04 Apr 2025Site AuditHuman resourcesCompliant
04 Apr 2025Site AuditOrganisational governanceCompliant
03 June 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
03 June 2024Assessment contact (performance assessment) – siteServices and supports for daily livingNot applicable
03 June 2024Assessment contact (performance assessment) – siteOrganisation’s service environmentNot applicable
13 Oct 2023Assessment Contact - SitePersonal care and clinical careNot applicable
13 Oct 2023Assessment Contact - SiteServices and supports for daily livingNot applicable
13 Oct 2023Assessment Contact - SiteHuman resourcesNot applicable

Accreditation & assessment timeline

15 events

  1. Accreditation decision

    Following a site audit conducted on 4 March 2025 to 6 March 2025, the Commission made a decision on 4 April 2025 to re-accredit this service. The period of accreditation of the service will expire on 1 June 2028.

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  2. Site Audit

    Prepared by Paramdeep Singh

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  3. Site audit Performance Report

    A site audit was conducted with this service on 04/03/2025 to 06/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact (performance assessment) – site

    Prepared by M Nicholas

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 14 May 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment Contact - Site

    Prepared by L. Malone

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 13 September 2023 to 13 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Accreditation decision

    Following a site audit conducted on 26 April 2022 to 28 April 2022, the Commission made a decision on 01 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 01 June 2025.

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  9. Site audit Performance Report

    A site audit was conducted with this service on 26 April 2022 to 28 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 October 2021.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 October 2018.

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  14. Assessment
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  15. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.