Bolton Clarke Baycrest

active
ResidentialRSL Care RDNS LimitedSite ARCH-05453Service rsl care rdns limited::bolton clarke baycrest::kawungan::4655

Overview

Care typeResidential
Operational places101
RegionTorquay - Scarness - Kawungan (SA2)

Location

Torquay - Scarness - Kawungan (SA2)

99 DOOLONG Road, KAWUNGAN, QLD, 4655

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645543
Oct 202545442
Aug 202545542
May 202545542
Jan 202545533
Nov 202445434
Jul 202445433
May 202435332
Feb 202445532
Dec 202345532
Aug 202335331
May 202345532

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
18 Apr 2024Site AuditConsumer dignity and choiceCompliant
18 Apr 2024Site AuditOngoing assessment and planning with consumersCompliant
18 Apr 2024Site AuditPersonal care and clinical careCompliant
18 Apr 2024Site AuditServices and supports for daily livingCompliant
18 Apr 2024Site AuditOrganisation’s service environmentCompliant
18 Apr 2024Site AuditFeedback and complaintsCompliant
18 Apr 2024Site AuditHuman resourcesCompliant
18 Apr 2024Site AuditOrganisational governanceCompliant
16 Aug 2023Assessment Contact - SitePersonal care and clinical careNot applicable
16 Aug 2023Assessment Contact - SiteOrganisation’s service environmentNot applicable
16 Aug 2023Assessment Contact - SiteHuman resourcesNot applicable

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 26 March 2024 to 28 March 2024, the Commission made a decision on 18 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 06 May 2027.

    source ↗
  2. Site Audit

    Prepared by P. Wallner

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 26 March 2024 to 28 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Assessment Contact - Site

    Prepared by E. Blance

    source ↗
  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 25 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  6. Accreditation decision

    Following a site audit conducted on 16 March 2021 to 18 March 2021, the Commission made a decision on 06 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 06 May 2024.

    source ↗
  7. Site audit Performance Report

    A site audit was conducted with this service on 16 March 2021 to 18 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 June 2021.

    source ↗
  9. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 December 2020.

    source ↗
  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 December 2017.

    source ↗
  11. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.