Riverside Hostel

active
ResidentialRobinvale District Health ServicesSite ARCH-04688Service robinvale district health services::riverside hostel::robinvale::3549

Overview

Care typeResidential
Operational places30
RegionRobinvale (SA2)

Location

Robinvale (SA2)

39 Latje Road, ROBINVALE, VIC, 3549

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 5Feb 2024 — 5May 2024 — 5Jul 2024 — 5Nov 2024 — 5Jan 2025 — 5May 2025 — 5Aug 2025 — 5Oct 2025 — 5Feb 2026 — 5May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645145
Feb 202655445
Oct 202555355
Aug 202555355
May 202555355
Jan 202555555
Nov 202455445
Jul 202455545
May 202455545
Feb 202455545
Dec 202355445
Aug 202345335
May 202345335

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
22 Nov 2022Accreditation decisionConsumer dignity and choiceCompliant
22 Nov 2022Accreditation decisionOngoing assessment and planning with consumersCompliant
22 Nov 2022Accreditation decisionPersonal care and clinical careCompliant
22 Nov 2022Accreditation decisionServices and supports for daily livingCompliant
22 Nov 2022Accreditation decisionOrganisation’s service environmentCompliant
22 Nov 2022Accreditation decisionFeedback and complaintsCompliant
22 Nov 2022Accreditation decisionHuman resourcesCompliant
22 Nov 2022Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by Denise McDonald

    Following a site audit conducted on 18 October 2022 to 20 October 2022, the Commission made a decision on 22 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 22 November 2025.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 18 October 2022 to 20 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 01 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 February 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 July 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 07 February 2019. The reconsideration decision and audit report is attached.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 July 2018.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.