Proserpine Nursing Home

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ResidentialProserpine Nursing Home IncSite ARCH-03406Service proserpine nursing home inc::proserpine nursing home::proserpine::4800

Overview

Care typeResidential
Operational places103
RegionProserpine (SA2)

Location

Proserpine (SA2)

42 Anzac Road, PROSERPINE, QLD, 4800

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645335
Feb 202645433
Oct 202545433
Aug 202545443
May 202545343
Jan 202545443
Nov 202445343
Jul 202445343
May 202445443
Feb 202445443
Dec 202345533
Aug 202345333
May 202345333

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
24 Jan 2023Accreditation decisionConsumer dignity and choiceCompliant
24 Jan 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
24 Jan 2023Accreditation decisionPersonal care and clinical careCompliant
24 Jan 2023Accreditation decisionServices and supports for daily livingCompliant
24 Jan 2023Accreditation decisionOrganisation’s service environmentCompliant
24 Jan 2023Accreditation decisionFeedback and complaintsCompliant
24 Jan 2023Accreditation decisionHuman resourcesCompliant
24 Jan 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by D McDonald

    Following a site audit conducted on 13 December 2022 to 15 December 2022, the Commission made a decision on 24 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 24 January 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 13 December 2022 to 15 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 28 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Accreditation decision

    Following a site audit conducted on 28 May 2018 to 30 May 2018, the Commission made a decision on 9 July 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 16 December 2020. The period of accreditation of the service will expire on 28 July 2022.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 July 2021.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 July 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.