Prom Country Aged Care

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ResidentialProm Country Aged Care IncSite ARCH-03736Service prom country aged care inc::prom country aged care::foster::3960

Overview

Care typeResidential
Operational places70
RegionFoster (SA2)

Location

Foster (SA2)

9 O'Connell Road, FOSTER, VIC, 3960

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 4Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 0% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202645334
Oct 202545334
Aug 202545333
May 202545444
Jan 202545242
Nov 202445541
Jul 202435431
May 202445532
Feb 202435531
Dec 202335431
Aug 202335531
May 202344432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
16 Dec 2022Accreditation decisionConsumer dignity and choiceCompliant
16 Dec 2022Accreditation decisionOngoing assessment and planning with consumersCompliant
16 Dec 2022Accreditation decisionPersonal care and clinical careCompliant
16 Dec 2022Accreditation decisionServices and supports for daily livingCompliant
16 Dec 2022Accreditation decisionOrganisation’s service environmentCompliant
16 Dec 2022Accreditation decisionFeedback and complaintsCompliant
16 Dec 2022Accreditation decisionHuman resourcesCompliant
16 Dec 2022Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

8 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 12/03/2025 to 12/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Prepared by Denise McDonald

    Following a site audit conducted on 29 November 2022 to 01 December 2022, the Commission made a decision on 16 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 12 January 2026.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 12 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Accreditation decision

    Following a site audit conducted on 26 March 2019 to 27 March 2019, the Commission made a decision 27 April 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 13 December 2021. The period of accreditation of the service will expire on 12 January 2023.

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  5. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 July 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 July 2019.

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  7. Assessment
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  8. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.