Our Lady Of Consolation Home

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ResidentialOur Lady of Consolation Aged Care & Services LimitedSite ARCH-03721Service our lady of consolation aged care & services limited::our lady of consolation home::rooty hill::2766

Overview

Care typeResidential
Operational places172
RegionRooty Hill - Minchinbury (SA2)

Location

Rooty Hill - Minchinbury (SA2)

32 Evans Road, ROOTY HILL, NSW, 2766

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645333
Feb 202645443
Oct 202545543
Aug 202545543
May 202545442
Jan 202545343
Nov 202445343
Jul 202445443
May 202445443
Feb 202445542
Dec 202345542
Aug 202345442
May 202335341

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
13 July 2023Accreditation decisionConsumer dignity and choiceCompliant
13 July 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
13 July 2023Accreditation decisionPersonal care and clinical careCompliant
13 July 2023Accreditation decisionServices and supports for daily livingCompliant
13 July 2023Accreditation decisionOrganisation’s service environmentCompliant
13 July 2023Accreditation decisionFeedback and complaintsCompliant
13 July 2023Accreditation decisionHuman resourcesCompliant
13 July 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by J Miaris

    Following a site audit conducted on 06 June 2023 to 09 June 2023, the Commission made a decision on 13 July 2023 to re-accredit this service. The period of accreditation of the service will expire on 13 July 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 06 June 2023 to 09 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Accreditation decision

    Following a site audit conducted on 11 June 2019 to 14 June 2019, the Commission made a decision 23 August 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 20 January 2022. The period of accreditation of the service will expire on 05 March 2023.

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  5. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 September 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 October 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 05 September 2019. The reconsideration decision and audit report is attached.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 October 2018.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.