Ottrey Lodge

active
ResidentialOttrey Homes - Cobram And District Retirement Village IncSite ARCH-03650Service ottrey homes - cobram and district retirement village inc::ottrey lodge::cobram::3644

Overview

Care typeResidential
Operational places101
RegionCobram (SA2)

Location

Cobram (SA2)

16 Campbell Road, COBRAM, VIC, 3644

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 0% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202635332
Oct 202545333
Aug 202545432
May 202545333
Jan 202534433
Nov 202434333
Jul 202434342
May 202434341
Feb 202434341
Dec 202334141
Aug 202334331
May 202334131

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
17 Feb 2023Accreditation decisionConsumer dignity and choiceCompliant
17 Feb 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
17 Feb 2023Accreditation decisionPersonal care and clinical careCompliant
17 Feb 2023Accreditation decisionServices and supports for daily livingCompliant
17 Feb 2023Accreditation decisionOrganisation’s service environmentCompliant
17 Feb 2023Accreditation decisionFeedback and complaintsCompliant
17 Feb 2023Accreditation decisionHuman resourcesCompliant
17 Feb 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 10/07/2024 to 10/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Prepared by J. Howard

    Following a site audit conducted on 29 November 2022 to 01 December 2022, the Commission made a decision on 17 February 2023 to re-accredit this service. The period of accreditation of the service will expire on 17 February 2026.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 29 November 2022 to 01 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 6 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 December 2021.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 December 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.