James Milson Village Woolwich

active

ResidentialNorth Sydney Retirement TrustSite ARCH-05394Service north sydney retirement trust::james milson village woolwich::woolwich::2110

Overview

ProviderNorth Sydney Retirement Trust

Care typeResidential

Operational places41

RegionHunters Hill - Woolwich (SA2)

Location

Hunters Hill - Woolwich (SA2)

11 Gladstone Avenue, WOOLWICH, NSW, 2110

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience5

Staffing4

Compared nationally

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	5	4
Feb 2026	4	5	3	5	4
Oct 2025	4	5	4	3	5
Aug 2025	4	5	3	3	4
May 2025	4	5	4	3	4
Jan 2025	4	5	3	3	4
Nov 2024	4	5	5	3	4
Jul 2024	4	5	5	3	5
May 2024	4	5	5	3	4
Feb 2024	4	5	5	3	4
Dec 2023	4	5	5	3	3
Aug 2023	4	4	5	3	5
May 2023	3	4	5	2	4

Compliance findings

8 recorded

Date	Type	Requirement	Severity	Finding	Status
17 Apr 2023	Accreditation decision	–	–	Consumer dignity and choice	Compliant
17 Apr 2023	Accreditation decision	–	–	Ongoing assessment and planning with consumers	Compliant
17 Apr 2023	Accreditation decision	–	–	Personal care and clinical care	Compliant
17 Apr 2023	Accreditation decision	–	–	Services and supports for daily living	Compliant
17 Apr 2023	Accreditation decision	–	–	Organisation’s service environment	Compliant
17 Apr 2023	Accreditation decision	–	–	Feedback and complaints	Compliant
17 Apr 2023	Accreditation decision	–	–	Human resources	Compliant
17 Apr 2023	Accreditation decision	–	–	Organisational governance	Compliant

Accreditation & assessment timeline

7 events

Accreditation decisionApr 17, 2023
Prepared by G-M. Cain
Following a site audit conducted on 14 March 2023 to 16 March 2023, the Commission made a decision on 17 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 17 April 2026.
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Site audit Performance ReportMar 16, 2023
A site audit was conducted with this service on 14 March 2023 to 16 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesNov 28, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 22 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentOct 31, 2019
Following a site audit the Commission made a decision on 21 November 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 22 December 2022.
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AssessmentOct 5, 2016
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 December 2019.
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AssessmentOct 9, 2013
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AssessmentSep 28, 2011
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Regulatory actions

0 recorded

No regulatory actions recorded.