NewDirection Care at Bellmere

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ResidentialNewDirection Bellmere Pty LtdSite ARCH-03223Service newdirection bellmere pty ltd::newdirection care at bellmere::bellmere::4510

Overview

Care typeResidential
Operational places120
RegionCaboolture - South (SA2)

Location

Caboolture - South (SA2)

65 Bellmere Road, BELLMERE, QLD, 4510

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 3May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645435
Feb 202634333
Oct 202544443
Aug 202534342
May 202544443
Jan 202544542
Nov 202444443
Jul 202444343
May 202444543
Feb 202433343
Dec 202333533
Aug 202333333
May 202333533

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
20 Oct 2023Accreditation decisionConsumer dignity and choiceCompliant
20 Oct 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
20 Oct 2023Accreditation decisionPersonal care and clinical careCompliant
20 Oct 2023Accreditation decisionServices and supports for daily livingCompliant
20 Oct 2023Accreditation decisionOrganisation’s service environmentCompliant
20 Oct 2023Accreditation decisionFeedback and complaintsCompliant
20 Oct 2023Accreditation decisionHuman resourcesCompliant
20 Oct 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by S Byers

    Following a site audit conducted on 05 September 2023 to 07 September 2023, the Commission made a decision on 20 October 2023 to re-accredit this service. The period of accreditation of the service will expire on 15 December 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 05 September 2023 to 07 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 November 2022 to 09 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Assessment

    Decision made under section 41(3) of the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules), on the further period for which a residential service is to be accredited - affirm Accreditation decision Following a site-audit conducted on 25 October 2021 to 28 October 2021, the Commission made a decision on 15 December 2021 to reaccredit this service for a further period. The decision on the service’s accreditation period was affirmed following reconsideration on 3 February 2022.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 25 October 2021 to 28 October 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 July 2021 to 07 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 August 2021.

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  9. Assessment

    This is a new home and is accredited for one year until 23 August 2018. We made the decision on 23 August 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.