Emmavale Gardens

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ResidentialMenarock Aged Care Services (Templestowe) Pty LtdSite ARCH-03162Service menarock aged care services (templestowe) pty ltd::emmavale gardens::templestowe lower::3107

Overview

ProviderMenarock Aged Care Services (Templestowe) Pty Ltd

Care typeResidential

Operational places50

RegionTemplestowe Lower (SA2)

Location

Templestowe Lower (SA2)

7 Elberta Avenue, TEMPLESTOWE LOWER, VIC, 3107

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience4

Staffing2

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	4	2
Feb 2026	5	5	4	4	5
Oct 2025	4	5	4	4	3
Aug 2025	4	4	4	4	3
May 2025	4	4	5	4	2
Jan 2025	4	4	5	4	2
Nov 2024	4	4	5	4	2
Jul 2024	3	4	5	3	2
May 2024	3	4	5	3	2
Feb 2024	3	4	4	3	2
Dec 2023	3	4	3	3	2
Aug 2023	3	3	5	3	3
May 2023	3	3	5	3	3

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

Accreditation decisionJun 26, 2025
Following a site audit conducted on 01 June 2022 to 03 June 2022, the Commission made a decision on 28 July 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 26 June 2025. The period of accreditation of the service will expire on 28 January 2026.
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Assessment contact Performance ReportDec 20, 2022
An assessment contact was conducted with this service on 20 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionJul 28, 2022
Following a site audit conducted on 01 June 2022 to 03 June 2022, the Commission made a decision on 28 July 2022 to re-accredit this service. The period of accreditation of the service will expire on 28 July 2025.
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Site audit Performance ReportJun 3, 2022
A site audit was conducted with this service on 01 June 2022 to 03 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesFeb 25, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Exceptional CircumstancesAug 31, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentMay 30, 2018
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 04 September 2021.
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AssessmentJun 11, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 04 September 2018.
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AssessmentJun 14, 2012
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AssessmentJun 16, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.