Bene Aged Care - The Italian Village

6 Mumford Avenue, ST AGNES, SA, 5097

1. Assessment contact (performance assessment) – siteFeb 27, 2024

   Prepared by M Dubovinsky

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2. Assessment contact Performance ReportFeb 2, 2024

   An assessment contact was conducted with this service on 02 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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3. Assessment Contact - SiteApr 28, 2023

   Prepared by M Roach

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4. Assessment contact Performance ReportMar 14, 2023

   An assessment contact was conducted with this service on 14 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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5. Accreditation decisionNov 17, 2022

   Following a site audit conducted on 26 September 2022 to 28 September 2022, the Commission made a decision on 17 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 01 March 2026.

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6. Site AuditNov 17, 2022

   Prepared by T Wilson

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   AI report insightsAI-extracted · qwen2.5:32b

   The performance report for The Italian Village indicates compliance with most standards, except Standard 1 Consumer Dignity and Choice due to a privacy breach involving unauthorized photographs. Other areas of improvement include ensuring staff understand the importance of maintaining consumer privacy.

   Standard 1 Consumer dignity and choiceNon-compliant

   The standard was found non-compliant due to a breach of privacy involving unauthorized photographs, despite other requirements being compliant.

   • Met Requirement 1(3)(a) — Consumers and representatives confirmed consumers are treated with dignity and respect.
   • Met Requirement 1(3)(b) — Staff understood cultural needs and considered what was important to them for their care.
   • Met Requirement 1(3)(c) — Consumers confirmed they are involved in decision making and can make choices which are respected by the service.
   • Met Requirement 1(3)(d) — Consumers are able to make informed choices about risks.
   • Met Requirement 1(3)(e) — Information provided is timely and accurate, allowing consumers to make decisions.
   • Not met Requirement 1(3)(f) — A staff member took unauthorized photographs of consumers or their rooms without consent and distributed them within the service.

   Risks: Unauthorized distribution of consumer photographs, potentially breaching privacy.

   Recommendations: Ensure that staff understand and adhere to maintaining a consumer's privacy and dignity, including the use of unauthorized photographs.

   Standard 2 Ongoing assessment and planning with consumersCompliant

   All requirements were found compliant after reviewing additional evidence provided by the service.

   • Met Requirement 2(3)(a) — The service addressed issues with blood glucose levels and fluid restrictions.
   • Met Requirement 2(3)(b) — Assessment and planning identifies and addresses consumers' needs, goals, and preferences.
   • Met Requirement 2(3)(c) — The organization demonstrates ongoing partnership with the consumer in assessment and planning.
   • Met Requirement 2(3)(d) — Outcomes of assessment and planning are effectively communicated to consumers.
   • Met Requirement 2(3)(e) — Care and services are reviewed regularly for effectiveness.

   Standard 3 Personal care and clinical careCompliant

   All requirements were found compliant after reviewing additional evidence provided by the service.

   • Met Requirement 3(3)(a) — The service addressed issues with restrictive practices and bed heights.
   • Met Requirement 3(3)(b) — Effective management of high impact or high prevalence risks is in place.
   • Met Requirement 3(3)(c) — Needs, goals and preferences of consumers nearing the end of life are recognized and addressed.
   • Met Requirement 3(3)(d) — Deterioration or change in a consumer’s condition is recognized and responded to timely.
   • Met Requirement 3(3)(e) — Information about the consumer's condition, needs and preferences is documented and communicated effectively.
   • Met Requirement 3(3)(f) — Timely and appropriate referrals are made to other organizations and providers of care and services.
   • Met Requirement 3(3)(g) — Infection-related risks are minimized through standard precautions and antibiotic stewardship practices.

   Standard 4 Services and supports for daily livingCompliant

   All requirements were found compliant.

   • Met Requirement 4(3)(a) — Consumers are supported to maintain independence and quality of life.
   • Met Requirement 4(3)(b) — Services promote emotional, spiritual, and psychological well-being.
   • Met Requirement 4(3)(c) — Consumers are supported to participate in community activities and maintain social relationships.
   • Met Requirement 4(3)(d) — Information about the consumer's condition, needs, and preferences is effectively communicated.
   • Met Requirement 4(3)(e) — Timely referrals are made to other organizations and providers of care and services.
   • Met Requirement 4(3)(f) — Meals provided are varied, suitable in quality and quantity.
   • Met Requirement 4(3)(g) — Equipment is safe, clean, well-maintained, and meets consumer needs.

   Standard 5 Organisation’s service environmentCompliant

   All requirements were found compliant.

   • Met Requirement 5(3)(a) — The service environment is welcoming and optimizes consumer sense of belonging.
   • Met Requirement 5(3)(b) — The service environment is safe, clean, well-maintained, and enables free movement.
   • Met Requirement 5(3)(c) — Furniture, fittings, and equipment are safe, clean, well-maintained, and suitable for consumers.

   Standard 6 Feedback and complaintsCompliant

   All requirements were found compliant.

   • Met Requirement 6(3)(a) — Consumers are encouraged to provide feedback and make complaints.
   • Met Requirement 6(3)(b) — Consumers have access to advocates, language services, and other methods for raising and resolving complaints.
   • Met Requirement 6(3)(c) — Appropriate action is taken in response to complaints with an open disclosure process used when things go wrong.
   • Met Requirement 6(3)(d) — Feedback and complaints are reviewed and used to improve the quality of care and services.

   Standard 7 Human resourcesCompliant

   All requirements were found compliant.

   • Met Requirement 7(3)(a) — The workforce is planned and deployed to deliver safe and quality care.
   • Met Requirement 7(3)(b) — Workforce interactions with consumers are kind, caring, and respectful of each consumer’s identity, culture, and diversity.
   • Met Requirement 7(3)(c) — The workforce is competent and has the qualifications to effectively perform their roles.
   • Met Requirement 7(3)(d) — Workforce recruitment, training, equipping, and support are aligned with delivering required outcomes.
   • Met Requirement 7(3)(e) — Regular assessment, monitoring, and review of workforce performance is undertaken.

   Standard 8 Organisational governanceCompliant

   All requirements were found compliant.

   • Met Requirement 8(3)(a) — Consumers are engaged in the development, delivery, and evaluation of care and services.
   • Met Requirement 8(3)(b) — The governing body promotes a culture of safe, inclusive, and quality care and is accountable for their delivery.
   • Met Requirement 8(3)(c) — Effective governance systems are in place for information management, continuous improvement, financial governance, workforce governance, regulatory compliance, feedback, and complaints.
   • Met Requirement 8(3)(d) — Risk management systems and practices effectively manage high impact or high prevalence risks associated with the care of consumers.
   • Met Requirement 8(3)(e) — A clinical governance framework is in place, including antimicrobial stewardship, minimization of restraint use, and open disclosure practices.

   Generated by qwen2.5:32b on 12 June 2026 from the published Performance Report. AI output — may contain errors; verify against the source document and the official findings above.

7. Site audit Performance ReportSep 28, 2022

   A site audit was conducted with this service on 26 September 2022 to 28 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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8. Assessment contact Performance ReportJul 15, 2021

   An assessment contact was conducted with this service on 15 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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9. Assessment contact Performance ReportJul 13, 2020

   An assessment contact was conducted with this service on 13 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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10. AssessmentDec 11, 2019

    Following a site audit the Commission made a decision on 31 December 2019 that this service met seven of the eight Aged Care Quality Standards. The service is re-accredited for three years until 01 March 2023.

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11. Compliance monitoring updateApr 9, 2019

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 09 April 2019 at The Italian Village to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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12. AssessmentDec 5, 2018

    Following an audit we decided that this home met 39 of the 44 expected outcomes of the Accreditation Standards and would be accredited for one year until 01 March 2020.

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13. AssessmentMar 25, 2015

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 July 2018 This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 01 March 2019. The reconsideration decision and audit report is attached.

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14. AssessmentMar 25, 2015

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 July 2018.

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15. AssessmentApr 18, 2012
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16. AssessmentFeb 5, 2010
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No regulatory actions recorded.