CareGraph

Arcare Hope Island

active
ResidentialHope Island Care Pty LtdSite ARCH-03170Service hope island care pty ltd::arcare hope island::hope island::4212

Overview

ProviderHope Island Care Pty Ltd
Care typeResidential
Operational places120
RegionHope Island (SA2)

Location

Hope Island (SA2)

10 Halcyon Way, HOPE ISLAND, QLD, 4212

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645343
Oct 202545343
Aug 202545343
May 202545333
Jan 202545333
Nov 202445333
Jul 202435332
May 202435332
Feb 202435431
Dec 202335331
Aug 202335331
May 202335131

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
11 Apr 2023Site Audit––Consumer dignity and choiceCompliant
11 Apr 2023Site Audit––Ongoing assessment and planning with consumersCompliant
11 Apr 2023Site Audit––Personal care and clinical careCompliant
11 Apr 2023Site Audit––Services and supports for daily livingCompliant
11 Apr 2023Site Audit––Organisation’s service environmentCompliant
11 Apr 2023Site Audit––Feedback and complaintsCompliant
11 Apr 2023Site Audit––Human resourcesCompliant
11 Apr 2023Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 20 February 2023 to 22 February 2023, the Commission made a decision on 11 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 April 2026.

    source ↗
  2. Site Audit

    Prepared by G-M. Cain

    source ↗
  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  4. Site audit Performance Report

    A site audit was conducted with this service on 20 February 2023 to 22 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  5. Accreditation decision

    Following a site audit conducted on 25 June 2019 to 27 June 2019, the Commission made a decision 29 July 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 06 February 2022. The period of accreditation of the service will expire on 20 March 2023.

    source ↗
  6. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 September 2022.

    source ↗
  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 September 2019.

    source ↗
  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 20 September 2016.

    source ↗
  9. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.