Holloway Aged Care Services

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ResidentialHolloway Aged Care Services IncorporatedSite ARCH-03544Service holloway aged care services incorporated::holloway aged care services::keilor east::3033

Overview

ProviderHolloway Aged Care Services Incorporated

Care typeResidential

Operational places77

RegionKeilor East (SA2)

Location

Keilor East (SA2)

1 Rotary Drive, KEILOR EAST, VIC, 3033

Star ratings

Latest — May 2026

5Overall

Compliance5

Quality measures2

Residents' experience5

Staffing5

Compared nationally

Rated higher than 94% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	5	5	2	5	5
Feb 2026	4	5	3	5	3
Oct 2025	5	5	2	5	5
Aug 2025	4	5	3	3	3
May 2025	4	5	3	3	3
Jan 2025	4	5	3	3	3
Nov 2024	4	5	3	3	4
Jul 2024	4	5	3	3	3
May 2024	4	5	4	3	3
Feb 2024	3	5	3	3	2
Dec 2023	3	5	3	3	2
Aug 2023	3	5	3	3	2
May 2023	4	5	2	4	2

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

Accreditation decisionNov 25, 2022
Following a site audit conducted on 17 October 2022 to 19 October 2022, the Commission made a decision on 25 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 25 November 2025.
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Site audit Performance ReportOct 19, 2022
A site audit was conducted with this service on 17 October 2022 to 19 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesOct 2, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 02 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Exceptional CircumstancesMar 25, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Exceptional CircumstancesSep 30, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 02 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentJul 5, 2018
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 October 2021.
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AssessmentJul 8, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 October 2018.
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AssessmentJul 12, 2012
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AssessmentJul 23, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.