Aeralife Watergardens

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ResidentialHeritage Care Pty LtdSite ARCH-02855Service heritage care pty ltd::aeralife watergardens::sydenham::3037

Overview

Care typeResidential
Operational places137
RegionSydenham (SA2)

Location

Sydenham (SA2)

352 Sydenham Road, SYDENHAM, VIC, 3037

Star ratings

Latest — May 2026

May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures2
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (5 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635233
Feb 202635133
Oct 202535233
Aug 202535232
May 202535232

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
25 Mar 2024Site AuditConsumer dignity and choiceCompliant
25 Mar 2024Site AuditOngoing assessment and planning with consumersCompliant
25 Mar 2024Site AuditPersonal care and clinical careCompliant
25 Mar 2024Site AuditServices and supports for daily livingCompliant
25 Mar 2024Site AuditOrganisation’s service environmentCompliant
25 Mar 2024Site AuditFeedback and complaintsCompliant
25 Mar 2024Site AuditHuman resourcesCompliant
25 Mar 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 28 February 2024 to 01 March 2024, the Commission made a decision on 25 March 2024 to re-accredit this service. The period of accreditation of the service will expire on 03 May 2027.

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  2. Site Audit

    Prepared by Katherine Richards

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  3. Site audit Performance Report

    A site audit was conducted with this service on 28 February 2024 to 01 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 02 March 2021 to 03 March 2021, the Commission made a decision on 03 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 03 May 2024.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 02 March 2021 to 03 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 April 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 October 2020.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 October 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.