Aeralife Northpoint

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ResidentialHeritage Care Pty LtdSite ARCH-02856Service heritage care pty ltd::aeralife northpoint::epping::3076

Overview

Care typeResidential
Operational places148
RegionEpping - South (SA2)

Location

Epping - South (SA2)

25 Willandra Drive, EPPING, VIC, 3076

Star ratings

Latest — May 2026

May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures2
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (5 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635233
Feb 202635233
Oct 202545333
Aug 202545333
May 202545333

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
04 Jan 2023Site AuditConsumer dignity and choiceCompliant
04 Jan 2023Site AuditOngoing assessment and planning with consumersCompliant
04 Jan 2023Site AuditPersonal care and clinical careCompliant
04 Jan 2023Site AuditServices and supports for daily livingCompliant
04 Jan 2023Site AuditOrganisation’s service environmentCompliant
04 Jan 2023Site AuditFeedback and complaintsCompliant
04 Jan 2023Site AuditHuman resourcesCompliant
04 Jan 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 29 November 2022 to 01 December 2022, the Commission made a decision on 04 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 04 January 2026.

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  2. Site Audit

    Prepared by Kathryn Spurrell

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  3. Site audit Performance Report

    A site audit was conducted with this service on 29 November 2022 to 01 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 01 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 20 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 14 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 08 February 2022.

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  10. Assessment

    This is a new home and is accredited for one year until 08 February 2019. We made the decision on 08 February 2018.

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Regulatory actions

0 recorded

No regulatory actions recorded.