Heathcote Health High Care Service

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ResidentialHeathcote HealthSite ARCH-03866Service heathcote health::heathcote health high care service::heathcote::3523

Overview

ProviderHeathcote Health

Care typeResidential

Operational places12

RegionHeathcote (SA2)

Location

Heathcote (SA2)

39 Hospital Street, HEATHCOTE, VIC, 3523

Star ratings

Latest — May 2026

5Overall

Compliance5

Quality measures4

Residents' experience5

Staffing5

Compared nationally

Rated higher than 94% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	5	5	4	5	5
Feb 2026	4	5	3	4	5
Oct 2025	4	5	5	4	4
Aug 2025	4	5	3	4	4
May 2025	–	5	5	–	5
Jan 2025	–	5	3	–	4
Nov 2024	–	5	5	–	5
Jul 2024	–	5	3	–	5
May 2024	4	5	3	4	5
Feb 2024	4	4	5	4	4
Dec 2023	4	4	4	4	4
Aug 2023	4	4	4	4	5
May 2023	3	4	5	2	4

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

Accreditation decisionOct 4, 2023
Following an application for accreditation, the Commission made a decision on 04 October 2023 to accredit this commencing service. The period of accreditation of the service will expire on 4 December 2026.
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Site audit Performance ReportAug 25, 2023
A site audit was conducted with this service on 23 August 2023 to 25 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Assessment contact Performance ReportMar 24, 2021
An assessment contact was conducted with this service on 24 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionDec 4, 2020
Following a site audit conducted on 04 November 2020 to 05 November 2020, the Commission made a decision on 04 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 04 December 2023.
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Exceptional CircumstancesNov 30, 2020
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 June 2021.
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Site audit Performance ReportNov 5, 2020
A site audit was conducted with this service on 04 November 2020 to 05 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesMay 25, 2020
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 5 December 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentMar 8, 2017
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 June 2020.
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AssessmentMar 4, 2014
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 June 2017.
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AssessmentMar 22, 2011
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Regulatory actions

0 recorded

No regulatory actions recorded.