Hawkesbury Living Pty Limited

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ResidentialHawkesbury Living Pty LimitedSite ARCH-02882Service hawkesbury living pty limited::hawkesbury living pty limited::richmond::2753

Overview

Care typeResidential
Operational places141
RegionRichmond - Clarendon (SA2)

Location

Richmond - Clarendon (SA2)

116 March Street, RICHMOND, NSW, 2753

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 1Feb 2024 — 1May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 3Feb 2026 — 3May 2026 — 33Overall
Compliance4
Quality measures4
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634433
Feb 202634333
Oct 202534333
Aug 202544434
May 202544343
Jan 202533342
Nov 202443344
Jul 202433343
May 202433143
Feb 202411141
Dec 202311141
Aug 202334341
May 202334231

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

14 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 September 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Following a site audit conducted on 23 January 2023 to 25 January 2023, the Commission made a decision on 17 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 17 March 2026.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 23 January 2023 to 25 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 1 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 29 January 2021 to 01 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 24 August 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 22 October 2019 at Hawkesbury Living Pty Limited to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

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  10. Non-compliance update

    Following an assessment contact conducted on 16 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with two requirements of the Aged Care Quality Standards.

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  11. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 December 2021.

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  12. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 December 2021.

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  13. Assessment
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  14. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.