HammondCare - The Glens

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ResidentialHammondCareSite ARCH-04206Service hammondcare::hammondcare - the glens::caulfield::3162

Overview

Care typeResidential
Operational places69
RegionCaulfield - South (SA2)

Location

Caulfield - South (SA2)

294 Kooyong Road, CAULFIELD, VIC, 3162

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures1
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645143
Feb 202645143
Oct 202545333
Aug 202535233
May 202535133
Jan 202535133
Nov 202435233
Jul 202445334
May 202445433
Feb 202445333
Dec 202345533
Aug 202345333
May 202335332

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 27 February 2023 to 01 March 2023, the Commission made a decision on 29 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 29 March 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 27 February 2023 to 01 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 22 June 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 22 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 22 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Non-compliance update

    Following an assessment contact conducted on 29 January 2020, the Commission made a decision on 20 February 2020 that the approved provider of the service is non-compliant with three requirements of the Quality Standards.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 December 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 22 December 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.