Estia Health Victoria Heights

active
ResidentialEstia Investments Pty LtdSite ARCH-04952Service estia investments pty ltd::estia health victoria heights::ironbark::3550

Overview

Care typeResidential
Operational places70
RegionBendigo (SA2)

Location

Bendigo (SA2)

41-45 Victoria Street, IRONBARK, VIC, 3550

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635331
Feb 202635332
Oct 202534432
Aug 202534432
May 202534332
Jan 202534332
Nov 202434332
Jul 202434332
May 202434531
Feb 202434331
Dec 202333532
Aug 202333432
May 202335431

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

12 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 23/07/2024 to 23/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 05 June 2023 to 06 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 04 October 2022 to 06 October 2022, the Commission made a decision on 25 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 25 November 2025.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 1 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 04 October 2022 to 06 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2021.

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  10. Assessment

    Following a review audit conducted on 11 October 2016 to 21 October 2016, the Quality Agency found that the home met 44 of the 44 expected outcomes of the Accreditation Standards.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 November 2018.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.