CareGraph

Estia Health Twin Waters

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ResidentialEstia Investments Pty LtdSite ARCH-04968Service estia investments pty ltd::estia health twin waters::twin waters::4564

Overview

ProviderEstia Investments Pty Ltd
Care typeResidential
Operational places114
RegionMarcoola - Mudjimba (SA2)

Location

Marcoola - Mudjimba (SA2)

190 Ocean Drive, TWIN WATERS, QLD, 4564

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures1
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635133
Feb 202645333
Oct 202534333
Aug 202534433
May 202534333
Jan 202534333
Nov 202434333
Jul 202434433
May 202444335
Feb 202444435
Dec 202344235
Aug 202333343
May 202333343

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

8 events

  1. Accreditation decision

    Following a site audit conducted on 08 June 2022 to 10 June 2022, the Commission made a decision on 15 August 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 10 July 2025. The period of accreditation of the service will expire on 15 February 2026.

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 08 June 2022 to 10 June 2022, the Commission made a decision on 15 August 2022 to re-accredit this service. The period of accreditation of the service will expire on 15 August 2025.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 08 June 2022 to 10 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 July 2021.

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  8. Assessment

    This is a new home and is accredited for one year until 25 July 2018. We made the decision on 25 July 2017.

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Regulatory actions

0 recorded

No regulatory actions recorded.