Estia Health Tuncurry

active
ResidentialEstia Investments Pty LtdSite ARCH-04883Service estia investments pty ltd::estia health tuncurry::tuncurry::2428

Overview

Care typeResidential
Operational places124
RegionTuncurry (SA2)

Location

Tuncurry (SA2)

4 Bonventi Close, TUNCURRY, NSW, 2428

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures5
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645543
Feb 202645443
Oct 202545543
Aug 202545443
May 202545542
Jan 202545542
Nov 202445542
Jul 202445442
May 202445542
Feb 202445342
Dec 202345542
Aug 202345442
May 202344442

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

14 events

  1. Accreditation decision

    Following a site audit conducted on 21 February 2023 to 23 February 2023, the Commission made a decision on 07 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 07 April 2026.

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  2. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 21 February 2023 to 23 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 05 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 04 December 2019 at Estia Health Tuncurry to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

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  8. Assessment

    Following a site audit the Commission made a decision on 25 September 2019 that this service met seven of the eight Aged Care Quality Standards. The service is re-accredited for two years until 05 October 2021.

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  9. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 22 January 2019 at Estia Health Tuncurry to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  10. Assessment

    Following an audit we decided that this home met 30 of the 44 expected outcomes of the Accreditation Standards. We decided to vary this home’s accreditation period. This home is now accredited until 05 October 2019.

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  11. Serious risk decision

    On 7 September 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that failure by Estia Investments Pty Ltd to meet one expected outcome in the Accreditation Standards in relation to Estia Health Tuncurry has placed the safety, health or wellbeing of care recipients of the service at serious risk. An assessment contact was conducted by the Aged Care Quality and Safety Commission on 22 January 2019 to 23 January 2019 at Estia Health Tuncurry to monitor the service’s progress. The Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 April 2021.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 12 April 2018.

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  14. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.