Estia Health Reservoir

active
ResidentialEstia Investments Pty LtdSite ARCH-04904Service estia investments pty ltd::estia health reservoir::reservoir::3073

Overview

Care typeResidential
Operational places130
RegionReservoir - North East (SA2)

Location

Reservoir - North East (SA2)

1 Aberdeen Street, RESERVOIR, VIC, 3073

Star ratings

Latest — May 2026

Overall
Compliance4
Quality measures3
Residents' experience
Staffing3
Ratings over time (5 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026433
Feb 202633
Oct 2025
Aug 2025
May 2025

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

12 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 23 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  4. Accreditation decision

    Following a site audit conducted on 21 February 2023 to 23 February 2023, the Commission made a decision on 06 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 06 April 2026.

    source ↗
  5. Site audit Performance Report

    A site audit was conducted with this service on 21 February 2023 to 23 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 24 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 22 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  8. Non-compliance update

    Following an assessment contact conducted on 29 August 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirements of the Aged Care Quality Standards.

    source ↗
  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 May 2022.

    source ↗
  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 May 2019.

    source ↗
  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 24 May 2016.

    source ↗
  12. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.