Estia Health Pacific Paradise

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ResidentialEstia Investments Pty LtdSite ARCH-04944Service estia investments pty ltd::estia health pacific paradise::pacific paradise::4564

Overview

ProviderEstia Investments Pty Ltd

Care typeResidential

Operational places108

RegionMarcoola - Mudjimba (SA2)

Location

Marcoola - Mudjimba (SA2)

26-40 Menzies Drive, PACIFIC PARADISE, QLD, 4564

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures2

Residents' experience4

Staffing4

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	2	4	4
Feb 2026	4	5	3	4	4
Oct 2025	4	4	3	3	4
Aug 2025	4	4	3	3	4
May 2025	4	4	3	3	4
Jan 2025	3	4	4	3	3
Nov 2024	3	4	3	3	3
Jul 2024	3	4	3	3	3
May 2024	3	4	4	3	3
Feb 2024	3	4	2	3	3
Dec 2023	–	4	3	–	4
Aug 2023	–	–	–	–	–
May 2023	–	–	–	–	–

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

7 events

Accreditation decisionMay 9, 2023
Following a site audit conducted on 27 February 2023 to 01 March 2023, the Commission made a decision on 09 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 09 May 2026.
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Exceptional CircumstancesApr 28, 2023
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 08 November 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Site audit Performance ReportMar 1, 2023
A site audit was conducted with this service on 27 February 2023 to 01 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Assessment contact Performance ReportJul 21, 2022
An assessment contact was conducted with this service on 21 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Assessment contact Performance ReportAug 12, 2021
An assessment contact was conducted with this service on 11 August 2021 to 12 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionFeb 20, 2020
Following a site audit conducted on 18 to 20 February 2020, the Commission made a decision on 27 March 2020 to re-accredit this service. The period of accreditation of the service will expire on 8 May 2023. The Performance Report is attached.
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AssessmentMay 3, 2019
This is a new service and is accredited for one year until 08 May 2020. We made the decision on 08 May 2019.
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Regulatory actions

0 recorded

No regulatory actions recorded.