Estia Health Mount Clear

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ResidentialEstia Investments Pty LtdSite ARCH-04900Service estia investments pty ltd::estia health mount clear::mount clear::3350

Overview

ProviderEstia Investments Pty Ltd

Care typeResidential

Operational places120

RegionCanadian - Mount Clear (SA2)

Location

Canadian - Mount Clear (SA2)

112-114 Whitehorse Road, MOUNT CLEAR, VIC, 3350

Star ratings

Latest — May 2026

3Overall

Compliance5

Quality measures2

Residents' experience4

Staffing1

Compared nationally

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (12 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	3	5	2	4	1
Feb 2026	4	4	3	4	3
Oct 2025	4	4	3	4	3
Aug 2025	4	4	3	4	3
May 2025	3	4	3	4	2
Jan 2025	4	4	3	4	3
Nov 2024	3	4	3	3	2
Jul 2024	3	4	4	3	2
May 2024	3	4	4	3	2
Feb 2024	–	–	–	3	–
Dec 2023	–	–	–	–	–
Aug 2023	–	–	–	–	–

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

8 events

Accreditation decisionSep 8, 2023
Following a site audit conducted on 25 July 2023 to 27 July 2023, the Commission made a decision on 08 September 2023 to re-accredit this service. The period of accreditation of the service will expire on 14 October 2026.
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Site audit Performance ReportJul 27, 2023
A site audit was conducted with this service on 25 July 2023 to 27 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Assessment contact Performance ReportJan 31, 2023
An assessment contact was conducted with this service on 31 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Assessment contact Performance ReportOct 9, 2021
An assessment contact was conducted with this service on 30 September 2021 to 09 October 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionApr 21, 2021
Following a site audit conducted on 27 January 2021 to 29 January 2021, the Commission made a decision on 21 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 14 October 2023.
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Exceptional CircumstancesMar 17, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 14 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Site audit Performance ReportJan 29, 2021
A site audit was conducted with this service on 27 January 2021 to 29 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionApr 1, 2020
Following an application for accreditation, the Commission made a decision on 14 April 2020 to accredit this commencing service. The period of accreditation of the service will expire on 14 April 2021.
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Regulatory actions

0 recorded

No regulatory actions recorded.