CareGraph

Estia Health Hervey Bay

active
ResidentialEstia Investments Pty LtdSite ARCH-04971Service estia investments pty ltd::estia health hervey bay::urraween::4655

Overview

ProviderEstia Investments Pty Ltd
Care typeResidential
Operational places145
RegionPialba - Eli Waters (SA2)

Location

Pialba - Eli Waters (SA2)

6-8 Medical Place, URRAWEEN, QLD, 4655

Star ratings

Latest — May 2026

Dec 2023 — 3Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635331
Feb 202635332
Oct 202534333
Aug 202534233
May 202544334
Jan 202544335
Nov 202444334
Jul 202444435
May 202444534
Feb 202434333
Dec 202334433
Aug 2023–––3–
May 2023–––––

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

7 events

  1. Accreditation decision

    Following a site audit conducted on 28 March 2023 to 30 March 2023, the Commission made a decision on 19 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 19 May 2026.

    source ↗
  2. Site audit Performance Report

    A site audit was conducted with this service on 28 March 2023 to 30 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 28 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  5. Accreditation decision

    Following a site audit conducted on 01 May 2018 to 03 May 2018, the Commission made a decision on 05 June 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 16 December 2020. The period of accreditation of the service will expire on 28 July 2022.

    source ↗
  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 July 2021.

    source ↗
  7. Assessment

    This is a new home and is accredited for one year until 28 July 2018. We made the decision on 28 July 2017.

    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.