Estia Health Heidelberg West

active

ResidentialEstia Investments Pty LtdSite ARCH-04912Service estia investments pty ltd::estia health heidelberg west::heidelberg west::3081

Overview

ProviderEstia Investments Pty Ltd

Care typeResidential

Operational places45

RegionHeidelberg West (SA2)

Location

Heidelberg West (SA2)

413-415 Waterdale Road, HEIDELBERG WEST, VIC, 3081

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience4

Staffing4

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	4	4
Feb 2026	4	5	5	4	4
Oct 2025	5	5	5	4	5
Aug 2025	4	5	4	4	3
May 2025	4	5	4	4	4
Jan 2025	4	5	5	4	3
Nov 2024	4	5	4	4	3
Jul 2024	4	5	5	4	3
May 2024	4	5	4	4	3
Feb 2024	4	5	3	4	2
Dec 2023	4	5	5	4	3
Aug 2023	3	4	4	3	3
May 2023	3	4	2	3	2

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

Accreditation decisionJan 9, 2025
Following a site audit conducted on 26/11/2024 to 28/11/2024, the Commission made a decision on 09/01/2025 to re-accredit this service. The period of accreditation of the service will expire on 30/04/2028.
source ↗
Site audit Performance ReportNov 28, 2024
A site audit was conducted with this service on 26/11/2024 to 28/11/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗
Accreditation decisionApr 14, 2022
Following a site audit conducted on 21 February 2022 to 23 February 2022, the Commission made a decision on 14 April 2022 to re-accredit this service. The period of accreditation of the service will expire on 30 April 2025.
source ↗
Exceptional CircumstancesMar 23, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗
Site audit Performance ReportFeb 23, 2022
A site audit was conducted with this service on 21 February 2022 to 23 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗
Assessment contact Performance ReportOct 19, 2020
An assessment contact was conducted with this service on 19 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗
AssessmentJan 16, 2019
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 April 2022.
source ↗
AssessmentFeb 3, 2016
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 April 2019.
source ↗
AssessmentFeb 6, 2013
source ↗
AssessmentFeb 1, 2011
source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.