Estia Health Healesville

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ResidentialEstia Investments Pty LtdSite ARCH-04921Service estia investments pty ltd::estia health healesville::healesville::3777

Overview

Care typeResidential
Operational places120
RegionHealesville - Yarra Glen (SA2)

Location

Healesville - Yarra Glen (SA2)

27 Smith Street, HEALESVILLE, VIC, 3777

Star ratings

Latest — May 2026

3Overall
Compliance4
Quality measures2
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (5 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634242
Feb 2026342
Oct 2025
Aug 2025
May 2025

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 07 September 2022 to 09 September 2022, the Commission made a decision on 14 October 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 29 July 2025. The period of accreditation of the service will expire 14 April 2026.

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  2. Accreditation decision

    Following a site audit conducted on 07 September 2022 to 09 September 2022, the Commission made a decision on 14 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 14 October 2025.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 07 September 2022 to 09 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2021.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 June 2018.

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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.