CareGraph

Estia Health Encounter Bay

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ResidentialEstia Investments Pty LtdSite ARCH-04940Service estia investments pty ltd::estia health encounter bay::encounter bay::5211

Overview

ProviderEstia Investments Pty Ltd
Care typeResidential
Operational places127
RegionVictor Harbor (SA2)

Location

Victor Harbor (SA2)

150 BAY Road, ENCOUNTER BAY, SA, 5211

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635331
Feb 202645432
Oct 202535323
Aug 202535423
May 202535322
Jan 202535322
Nov 202435431
Jul 202435431
May 202435331
Feb 202435331
Dec 202335431
Aug 202345441
May 202335341

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

8 events

  1. Accreditation decision

    Following a site audit conducted on 12 December 2023 to 14 December 2023, the Commission made a decision on 16 January 2024 to re-accredit this service. The period of accreditation of the service will expire on 03 April 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 12 December 2023 to 14 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 08 February 2021 to 10 February 2021, the Commission made a decision on 03 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 03 April 2024.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 08 February 2021 to 10 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 February 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 February 2018.

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  8. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.