Estia Health Benalla (Thomas St)

active
ResidentialEstia Investments Pty LtdSite ARCH-04945Service estia investments pty ltd::estia health benalla (thomas st)::benalla::3672

Overview

Care typeResidential
Operational places120
RegionBenalla (SA2)

Location

Benalla (SA2)

107 Thomas Street, BENALLA, VIC, 3672

Star ratings

Latest — May 2026

Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance4
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (10 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634332
Feb 202634332
Oct 202544533
Aug 202544533
May 202534532
Jan 202534432
Nov 202434332
Jul 2024
May 2024
Feb 2024

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 28 March 2023 to 31 March 2023, the Commission made a decision on 10 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 10 May 2026.

    source ↗
  2. Site audit Performance Report

    A site audit was conducted with this service on 28 March 2023 to 31 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 26 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 13 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 07 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  8. Accreditation decision

    Following a site audit conducted on 4 to 5 December 2019, the Commission made a decision on 28 December 2019 to re-accredit this service. The period of accreditation of the service will expire on 26 February 2022. The Performance Report is attached.

    source ↗
  9. Assessment

    This is a new home and is accredited for one year until 26 February 2020. We made the decision on 26 February 2019.

    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.