Estia Health Bannockburn

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ResidentialEstia Investments Pty LtdSite ARCH-04923Service estia investments pty ltd::estia health bannockburn::bannockburn::3331

Overview

ProviderEstia Investments Pty Ltd

Care typeResidential

Operational places120

RegionBannockburn (SA2)

Location

Bannockburn (SA2)

71 McPhillips Road, BANNOCKBURN, VIC, 3331

Star ratings

Latest — May 2026

3Overall

Compliance5

Quality measures3

Residents' experience3

Staffing2

Compared nationally

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	3	5	3	3	2
Feb 2026	4	5	5	3	3
Oct 2025	4	5	4	4	3
Aug 2025	4	5	5	4	3
May 2025	4	5	4	4	3
Jan 2025	4	5	4	4	3
Nov 2024	3	5	3	3	2
Jul 2024	3	5	3	3	2
May 2024	3	5	3	3	2
Feb 2024	4	5	4	3	2
Dec 2023	3	5	3	3	2
Aug 2023	3	5	3	3	2
May 2023	3	5	3	3	2

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

Accreditation decisionMay 27, 2024
Following a site audit conducted on 08 April 2024 to 11 April 2024, the Commission made a decision on 27 May 2024 to re-accredit this service. The period of accreditation of the service will expire on 06 August 2027.
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Site audit Performance ReportApr 11, 2024
A site audit was conducted with this service on 08 April 2024 to 11 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Assessment contact Performance ReportDec 18, 2023
An assessment contact was conducted with this service on 18 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionAug 6, 2021
Following a site audit conducted on 06 July 2021 to 09 July 2021, the Commission made a decision on 06 August 2021 to re-accredit this service. The period of accreditation of the service will expire on 06 August 2024.
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Site audit Performance ReportJul 9, 2021
A site audit was conducted with this service on 06 July 2021 to 09 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesApr 21, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Exceptional CircumstancesSep 29, 2020
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 03 May 2021.
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AssessmentAug 2, 2017
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 November 2020.
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AssessmentAug 13, 2014
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 November 2017.
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AssessmentAug 11, 2011
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Regulatory actions

0 recorded

No regulatory actions recorded.