Estia Health Bankstown

active
ResidentialEstia Investments Pty LtdSite ARCH-04924Service estia investments pty ltd::estia health bankstown::greenacre::2190

Overview

Care typeResidential
Operational places150
RegionGreenacre - North (SA2)

Location

Greenacre - North (SA2)

74 Chiswick Road, GREENACRE, NSW, 2190

Star ratings

Latest — May 2026

May 2023 — 2Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 2Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 33Overall
Compliance4
Quality measures3
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634333
Feb 202644533
Oct 202534432
Aug 202534532
May 202534332
Jan 202534433
Nov 202434532
Jul 202434522
May 202423322
Feb 202433323
Dec 202333523
Aug 202333433
May 202322532

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

15 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 9 October 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  2. Accreditation decision

    Following a site audit conducted on 03/07/2024 to 05/07/2024, the Commission made a decision on 24/07/2024 to re-accredit this service. The period of accreditation of the service will expire on 07/10/2027

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 03/07/2024 to 05/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 12 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 11 October 2023 to 13 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  6. Accreditation decision

    Following a site audit conducted on 30 August 2022 to 02 September 2022, the Commission made a decision on 07 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 07 October 2024.

    source ↗
  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 30 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  8. Site audit Performance Report

    A site audit was conducted with this service on 30 August 2022 to 02 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  11. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  12. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 April 2021.

    source ↗
  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 October 2020.

    source ↗
  14. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 October 2017.

    source ↗
  15. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.