Castle Hill Aged Care Home

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ResidentialElderly Australian Chinese Homes (NSW) Co-operative LimitedSite ARCH-04257Service elderly australian chinese homes (nsw) co-operative limited::castle hill aged care home::castle hill::2154

Overview

Care typeResidential
Operational places48
RegionCastle Hill - South (SA2)

Location

Castle Hill - South (SA2)

42-46 Darcey Road, CASTLE HILL, NSW, 2154

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 5May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645345
Feb 202655445
Oct 202544345
Aug 202544535
May 202544335
Jan 202544335
Nov 202444335
Jul 202444335
May 202434433
Feb 202434333
Dec 202333433
Aug 202333343
May 202333342

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

11 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 20 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Following a site audit conducted on 06 December 2022 to 08 December 2022, the Commission made a decision on 11 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 January 2026.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 06 December 2022 to 08 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 20 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 09 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 October 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 October 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.