Eldercare Trowbridge House

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ResidentialEldercare Australia LtdSite ARCH-03587Service eldercare australia ltd::eldercare trowbridge house::payneham south::5070

Overview

ProviderEldercare Australia Ltd

Care typeResidential

Operational places64

RegionPayneham - Felixstow (SA2)

Location

Payneham - Felixstow (SA2)

9 LUHRS Road, PAYNEHAM SOUTH, SA, 5070

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience3

Staffing4

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	3	4
Feb 2026	4	5	4	3	3
Oct 2025	4	5	3	3	3
Aug 2025	4	5	3	3	3
May 2025	4	5	4	3	4
Jan 2025	4	5	3	3	3
Nov 2024	4	5	3	3	3
Jul 2024	4	5	3	3	3
May 2024	4	5	5	3	3
Feb 2024	4	5	3	3	3
Dec 2023	3	5	3	3	2
Aug 2023	3	5	3	3	2
May 2023	4	5	4	3	2

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

11 events

Accreditation decisionDec 23, 2024
Following a site audit conducted on 05 November 2024 to 07 November 2024, the Commission made a decision on 23 December 2024 to re-accredit this service. The period of accreditation of the service will expire on 21 March 2028.
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Site audit Performance ReportNov 7, 2024
A site audit was conducted with this service on 05 November 2024 to 07 November 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionMar 21, 2022
Following a site audit conducted on 08 February 2022 to 10 February 2022, the Commission made a decision on 21 March 2022 to re-accredit this service. The period of accreditation of the service will expire on 21 March 2025.
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Site audit Performance ReportFeb 10, 2022
A site audit was conducted with this service on 08 February 2022 to 10 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesNov 23, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Assessment contact Performance ReportJun 1, 2021
An assessment contact was conducted with this service on 01 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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AssessmentSep 19, 2018
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 December 2021.
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AssessmentJan 13, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 April 2018.
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AssessmentJan 13, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 April 2018 This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 06 December 2018. The reconsideration decision and audit report is attached.
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AssessmentJan 17, 2012
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AssessmentJan 20, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.