Highfields Manor Port Macquarie

active
ResidentialEaglecare Pty LtdSite ARCH-05391Service eaglecare pty ltd::highfields manor port macquarie::port macquarie::2444

Overview

Care typeResidential
Operational places109
RegionPort Macquarie - West (SA2)

Location

Port Macquarie - West (SA2)

1 Highfields Circuit, PORT MACQUARIE, NSW, 2444

Star ratings

Latest — May 2026

Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance4
Quality measures2
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634243
Feb 202644343
Oct 202544343
Aug 2025433
May 2025453
Jan 202553
Nov 2024
Jul 2024
May 202434532
Feb 202444533
Dec 202344533
Aug 202344145
May 2023

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

5 events

  1. Accreditation decision

    Following a site audit conducted on 07 June 2023 to 09 June 2023, the Commission made a decision on 14 July 2023 to re-accredit this service. The period of accreditation of the service will expire on 21 July 2026.

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  2. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 21 January 2024. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 07 June 2023 to 09 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 01 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following an application for accreditation, the Commission made a decision on 21 July 2022 to accredit this commencing service. The period of accreditation of the service will expire on 21 July 2023.

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Regulatory actions

0 recorded

No regulatory actions recorded.