Bayview Treetops Care Community

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ResidentialDPG Services Pty LtdSite ARCH-02962Service dpg services pty ltd::bayview treetops care community::bayview::2104

Overview

Care typeResidential
Operational places51
RegionBayview - Elanora Heights (SA2)

Location

Bayview - Elanora Heights (SA2)

10 A Minkara Road, BAYVIEW, NSW, 2104

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4Overall
Compliance5
Quality measures3
Residents' experience4
Staffing
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026534
Feb 202645343
Oct 202545443
Aug 202545343
May 202545544
Jan 202545344
Nov 202444355
Jul 202444353
May 202444452
Feb 202444553
Dec 202344553
Aug 202334333
May 202344533

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
21 July 2023Site AuditConsumer dignity and choiceCompliant
21 July 2023Site AuditOngoing assessment and planning with consumersCompliant
21 July 2023Site AuditPersonal care and clinical careCompliant
21 July 2023Site AuditServices and supports for daily livingCompliant
21 July 2023Site AuditOrganisation’s service environmentCompliant
21 July 2023Site AuditFeedback and complaintsCompliant
21 July 2023Site AuditHuman resourcesCompliant
21 July 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 14 June 2023 to 16 June 2023, the Commission made a decision on 21 July 2023 to re-accredit this service. The period of accreditation of the service will expire on 21 July 2026.

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  2. Site Audit

    Prepared by G. Hope-Simpson

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  3. Site audit Performance Report

    A site audit was conducted with this service on 14 June 2023 to 16 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 29 September 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 29 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Accreditation decision

    Following a site audit conducted on 13 June 2018 to 14 June 2018, the Commission made a decision on 24 July 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 17 February 2021. The period of accreditation of the service will expire on 29 September 2022.

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  7. Compliance update

    Following an assessment contact conducted on 13 February 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  8. Non-compliance update

    Following an assessment contact conducted on 22 November 2019, the Commission made a decision that the approved provider of the service is non-compliant with one requirement of the Aged Care Quality Standards.

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  9. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2018.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.