Bathurst Riverview Care Community

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ResidentialDPG Services Pty LtdSite ARCH-02993Service dpg services pty ltd::bathurst riverview care community::bathurst::2795

Overview

Care typeResidential
Operational places158
RegionBathurst - South (SA2)

Location

Bathurst - South (SA2)

93 Stanley Street, BATHURST, NSW, 2795

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4Overall
Compliance5
Quality measures1
Residents' experience3
Staffing
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026513
Feb 202645433
Oct 202545433
Aug 202545433
May 202545333
Jan 202535332
Nov 202435332
Jul 202445432
May 202445532
Feb 202445432
Dec 202335332
Aug 202345432
May 202335332

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
07 Aug 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
07 Aug 2024Assessment contact (performance assessment) – siteServices and supports for daily livingNot applicable
07 Aug 2024Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
06 Mar 2023Site AuditConsumer dignity and choiceCompliant
06 Mar 2023Site AuditOngoing assessment and planning with consumersCompliant
06 Mar 2023Site AuditPersonal care and clinical careCompliant
06 Mar 2023Site AuditServices and supports for daily livingCompliant
06 Mar 2023Site AuditOrganisation’s service environmentCompliant
06 Mar 2023Site AuditFeedback and complaintsCompliant
06 Mar 2023Site AuditHuman resourcesCompliant
06 Mar 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Assessment contact (performance assessment) – site

    Prepared by G Cherry

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 03/07/2024 to 04/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 17 January 2023 to 19 January 2023, the Commission made a decision on 06 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 06 March 2026.

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  4. Site Audit

    Prepared by K. Spurrell

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 30 September 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 17 January 2023 to 19 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 30 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 March 2021.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 March 2018.

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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.