Avondale Heights Care Community

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ResidentialDPG Services Pty LtdSite ARCH-03049Service dpg services pty ltd::avondale heights care community::avondale heights::3034

Overview

Care typeResidential
Operational places75
RegionAvondale Heights (SA2)

Location

Avondale Heights (SA2)

57 Intervale Drive, AVONDALE HEIGHTS, VIC, 3034

Star ratings

Latest — May 2026

Oct 2025 — 4Feb 2026 — 3Overall
Compliance4
Quality measures2
Residents' experience3
Staffing
Ratings over time (5 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026423
Feb 202634333
Oct 202544334
Aug 2025424
May 202523

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
14 Oct 2022Site AuditConsumer dignity and choiceCompliant
14 Oct 2022Site AuditOngoing assessment and planning with consumersCompliant
14 Oct 2022Site AuditPersonal care and clinical careCompliant
14 Oct 2022Site AuditServices and supports for daily livingCompliant
14 Oct 2022Site AuditOrganisation’s service environmentCompliant
14 Oct 2022Site AuditFeedback and complaintsCompliant
14 Oct 2022Site AuditHuman resourcesCompliant
14 Oct 2022Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

7 events

  1. Accreditation decision

    Following a site audit conducted on 19 September 2022 to 21 September 2022, the Commission made a decision on 14 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 03 January 2026.

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  2. Site Audit

    Prepared by D McDonald

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  3. Site audit Performance Report

    A site audit was conducted with this service on 19 September 2022 to 21 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 17 September 2018 to 18 September 2018, the Commission made a decision on 10 October 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 28 May 2021. The period of accreditation of the service will expire on 03 January 2023.

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  5. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 January 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 03 April 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 03 January 2019. The reconsideration decision and audit report is attached.

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  7. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.