Auburn Glen Care Community

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ResidentialDPG Services Pty LtdSite ARCH-02987Service dpg services pty ltd::auburn glen care community::auburn::2144

Overview

Care typeResidential
Operational places32
RegionAuburn - North (SA2)

Location

Auburn - North (SA2)

54 Northumberland Road, AUBURN, NSW, 2144

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4Overall
Compliance5
Quality measures3
Residents' experience5
Staffing
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026535
Feb 202645453
Oct 202545334
Aug 202544434
May 202544434
Jan 202544434
Nov 202444534
Jul 202444534
May 202444543
Feb 202444543
Dec 202344543
Aug 202343543
May 202333433

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
06 Sept 2024Site AuditConsumer dignity and choiceCompliant
06 Sept 2024Site AuditOngoing assessment and planning with consumersCompliant
06 Sept 2024Site AuditPersonal care and clinical careCompliant
06 Sept 2024Site AuditServices and supports for daily livingCompliant
06 Sept 2024Site AuditOrganisation’s service environmentCompliant
06 Sept 2024Site AuditFeedback and complaintsCompliant
06 Sept 2024Site AuditHuman resourcesCompliant
06 Sept 2024Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

12 events

  1. Site Audit

    Prepared by P. Wallner

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  2. Accreditation decision

    Following a site audit conducted on 31/07/2024 to 02/08/2024, the Commission made a decision on 05/09/2024 to re-accredit this service. The period of accreditation of the service will expire on 20/11/2027

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  3. Site audit Performance Report

    A site audit was conducted with this service on 31 July 2024 to 02 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment

    Following an assessment contact conducted 19 September 2022, the Commission made a decision on 3 January 2023 that the service has demonstrated their actions have been effective in addressing the non-compliance against the Aged Care Quality Standards identified at the Site Audit undertaken 22 February 2022 to 25 February 2022.

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  5. Accreditation decision

    Following a site audit conducted on 22 February 2022 to 25 February 2022, the Commission made a decision on 20 May 2022 to re-accredit this service. The period of accreditation of the service will expire on 20 November 2024.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 22 February 2022 to 25 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 June 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 June 2018.

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  11. Assessment
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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.