Altona Gardens Care Community

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ResidentialDPG Services Pty LtdSite ARCH-03074Service dpg services pty ltd::altona gardens care community::altona north::3025

Overview

Care typeResidential
Operational places62
RegionAltona North (SA2)

Location

Altona North (SA2)

28-30 Rymill Court, ALTONA NORTH, VIC, 3025

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 3Overall
Compliance4
Quality measures3
Residents' experience3
Staffing
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026433
Feb 202634332
Oct 202534233
Aug 202534333
May 202534133
Jan 202534132
Nov 202433133
Jul 202433333
May 202433332
Feb 202433332
Dec 202333332
Aug 202334332
May 202334232

Compliance findings

9 recorded

DateTypeRequirementSeverityFindingStatus
24 Apr 2024Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
15 Nov 2023Site AuditConsumer dignity and choiceCompliant
15 Nov 2023Site AuditOngoing assessment and planning with consumersCompliant
15 Nov 2023Site AuditPersonal care and clinical careCompliant
15 Nov 2023Site AuditServices and supports for daily livingCompliant
15 Nov 2023Site AuditOrganisation’s service environmentCompliant
15 Nov 2023Site AuditFeedback and complaintsCompliant
15 Nov 2023Site AuditHuman resourcesCompliant
15 Nov 2023Site AuditOrganisational governance NotCompliant

Accreditation & assessment timeline

12 events

  1. Assessment contact (performance assessment) – site

    Prepared by Nicola Eastwood

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 17 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 25 September 2023 to 28 September 2023, the Commission made a decision on 15 November 2023 to re-accredit this service. The period of accreditation of the service will expire on 08 January 2027.

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  4. Site Audit

    Prepared by Katherine Richards

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  5. Site audit Performance Report

    A site audit was conducted with this service on 25 September 2023 to 28 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Accreditation decision

    Following a site audit conducted on 03 December 2020 to 04 December 2020, the Commission made a decision on 08 January 2021 to re-accredit this service. The period of accreditation of the service will expire on 08 January 2024.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 03 December 2020 to 04 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 September 2020 to 09 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 29 March 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2020.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 29 September 2017.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.