Doutta Galla Woornack Aged Care Facility

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ResidentialDoutta Galla Aged Services LtdSite ARCH-05562Service doutta galla aged services ltd::doutta galla woornack aged care facility::sunshine west::3020

Overview

Care typeResidential
Operational places63
RegionSunshine West (SA2)

Location

Sunshine West (SA2)

6-8 Killara Street, SUNSHINE WEST, VIC, 3020

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645333
Feb 202645433
Oct 202545433
Aug 202545533
May 202535133
Jan 202545333
Nov 202435233
Jul 202435332
May 202435332
Feb 202435232
Dec 202335531
Aug 202335331
May 202335531

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 07 February 2024 to 09 February 2024, the Commission made a decision on 09 March 2024 to re-accredit this service. The period of accreditation of the service will expire on 01 July 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 07 February 2024 to 09 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 11 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 25 May 2021 to 27 May 2021, the Commission made a decision on 01 July 2021 to re-accredit this service. The period of accreditation of the service will expire on 01 July 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 25 May 2021 to 27 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 February 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 17 July 2019 to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  9. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 28 February 2019 to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service does not comply with one Accreditation Standard.

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  10. Serious risk decision

    On 18 April 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision in relation to Doutta Galla Woornack Aged Care Facility that failure to meet one expected outcome in the Accreditation Standards placed the safety, health or wellbeing of a consumer of the service at serious risk. An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 17 July 2019 at Doutta Galla Woornack Aged Care Facility to assess the performance of the service against the Accreditation Standards. The Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 August 2020.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 August 2017.

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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.