Doutta Galla Queens Park Aged Care Facility

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ResidentialDoutta Galla Aged Services LtdSite ARCH-05563Service doutta galla aged services ltd::doutta galla queens park aged care facility::moonee ponds::3039

Overview

ProviderDoutta Galla Aged Services Ltd

Care typeResidential

Operational places45

RegionMoonee Ponds (SA2)

Location

Moonee Ponds (SA2)

13 The Strand, MOONEE PONDS, VIC, 3039

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures4

Residents' experience3

Staffing5

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	4	3	5
Feb 2026	4	5	3	3	5
Oct 2025	4	5	3	3	3
Aug 2025	4	5	4	3	3
May 2025	4	5	5	3	4
Jan 2025	4	5	5	4	3
Nov 2024	4	5	4	4	3
Jul 2024	4	5	5	4	2
May 2024	4	5	3	4	2
Feb 2024	3	5	3	4	1
Dec 2023	4	5	5	4	1
Aug 2023	4	5	5	4	1
May 2023	3	5	5	3	1

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

Accreditation decisionMar 28, 2023
Following a site audit conducted on 14 February 2023 to 16 February 2023, the Commission made a decision on 28 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 28 March 2026.
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Site audit Performance ReportFeb 16, 2023
A site audit was conducted with this service on 14 February 2023 to 16 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesJan 30, 2023
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Exceptional CircumstancesJul 18, 2022
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 01 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Accreditation decisionJan 28, 2021
Following a site audit conducted on 04 June 2018 to 05 June 2018, the Commission made a decision on 02 July 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 28 January 2021. The period of accreditation of the service will expire on 31 August 2022.
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Assessment contact Performance ReportSep 18, 2020
An assessment contact was conducted with this service on 18 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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AssessmentJun 5, 2018
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 August 2021.
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AssessmentJun 11, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 31 August 2018.
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AssessmentJun 13, 2012
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AssessmentJun 16, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.