CareGraph

Doutta Galla Avondale Heights Aged Care Facility

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ResidentialDoutta Galla Aged Services LtdSite ARCH-05560Service doutta galla aged services ltd::doutta galla avondale heights aged care facility::avondale heights::3034

Overview

ProviderDoutta Galla Aged Services Ltd
Care typeResidential
Operational places108
RegionAvondale Heights (SA2)

Location

Avondale Heights (SA2)

120 North Road, AVONDALE HEIGHTS, VIC, 3034

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645234
Feb 202645434
Oct 202545433
Aug 202545433
May 202535133
Jan 202535133
Nov 202445333
Jul 202435232
May 202435331
Feb 202435331
Dec 202335431
Aug 202335431
May 202335431

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 09 April 2024 to 10 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Following a site audit conducted on 13 December 2023 to 18 December 2023, the Commission made a decision on 06 February 2024 to re-accredit this service. The period of accreditation of the service will expire on 20 May 2027.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 13 December 2023 to 18 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 30 March 2021 to 01 April 2021, the Commission made a decision on 20 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 20 May 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 30 March 2021 to 01 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 10 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 March 2021.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 March 2018.

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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.