Castlemaine Health

active

ResidentialDhelkaya HealthSite ARCH-05552Service dhelkaya health::castlemaine health::castlemaine::3450

Overview

ProviderDhelkaya Health

Care typeResidential

Operational places153

RegionCastlemaine (SA2)

Location

Castlemaine (SA2)

20 Cornish Street, CASTLEMAINE, VIC, 3450

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures3

Residents' experience4

Staffing5

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	3	4	5
Feb 2026	4	5	3	3	5
Oct 2025	4	5	1	3	5
Aug 2025	4	5	3	3	4
May 2025	4	5	3	3	4
Jan 2025	3	4	3	3	2
Nov 2024	4	4	4	4	5
Jul 2024	4	4	4	4	3
May 2024	–	4	3	1	–
Feb 2024	–	–	4	1	–
Dec 2023	4	4	5	4	4
Aug 2023	4	4	3	4	3
May 2023	3	4	3	3	1

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

Accreditation decisionJun 16, 2023
Following a site audit conducted on 09 May 2023 to 11 May 2023, the Commission made a decision on 16 June 2023 to re-accredit this service. The period of accreditation of the service will expire on 14 September 2026.
source ↗
Site audit Performance ReportMay 11, 2023
A site audit was conducted with this service on 09 May 2023 to 11 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗
Assessment contact Performance ReportJan 21, 2022
An assessment contact was conducted with this service on 20 January 2022 to 21 January 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗
Accreditation decisionSep 14, 2021
Following a site audit conducted on 13 July 2021 to 15 July 2021, the Commission made a decision on 14 September 2021 to re-accredit this service. The period of accreditation of the service will expire on 14 September 2023.
source ↗
Site audit Performance ReportJul 15, 2021
A site audit was conducted with this service on 13 July 2021 to 15 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗
Exceptional CircumstancesMay 25, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗
AssessmentMar 21, 2018
Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 June 2021.
source ↗
AssessmentMar 25, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 June 2018.
source ↗
AssessmentMar 21, 2012
source ↗
AssessmentNov 4, 2010
source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.