Emerald Hill Residence

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ResidentialClaremont and Southport Aged Care LimitedSite ARCH-03226Service claremont and southport aged care limited::emerald hill residence::south melbourne::3205

Overview

ProviderClaremont and Southport Aged Care Limited

Care typeResidential

Operational places146

RegionSouth Melbourne (SA2)

Location

South Melbourne (SA2)

203 Napier Street, SOUTH MELBOURNE, VIC, 3205

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures4

Residents' experience3

Staffing5

Compared nationally

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	4	3	5
Feb 2026	4	5	5	3	4
Oct 2025	4	5	5	3	3
Aug 2025	4	5	5	3	3
May 2025	4	5	4	3	3
Jan 2025	4	5	5	3	3
Nov 2024	4	5	5	3	2
Jul 2024	4	5	4	3	2
May 2024	4	5	4	3	2
Feb 2024	3	5	3	3	2
Dec 2023	3	5	5	3	1
Aug 2023	3	5	5	3	1
May 2023	3	5	3	3	1

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

Accreditation decisionSep 11, 2023
Following a site audit conducted on 02 August 2023 to 04 August 2023, the Commission made a decision on 11 September 2023 to re-accredit this service. The period of accreditation of the service will expire on 07 January 2027.
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Site audit Performance ReportAug 4, 2023
A site audit was conducted with this service on 02 August 2023 to 04 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionDec 16, 2020
Following a site audit conducted on 16 November 2020 to 17 November 2020, the Commission made a decision on 16 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 07 January 2024.
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Exceptional CircumstancesDec 16, 2020
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 July 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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Site audit Performance ReportNov 17, 2020
A site audit was conducted with this service on 16 November 2020 to 17 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesJun 17, 2020
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 7 January 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentApr 19, 2017
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 July 2020.
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AssessmentApr 8, 2014
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 July 2017.
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AssessmentApr 3, 2012
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Regulatory actions

0 recorded

No regulatory actions recorded.