Cheltenham Manor

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ResidentialCheltenham Manor Pty LtdSite ARCH-05190Service cheltenham manor pty ltd::cheltenham manor::cheltenham::3192

Overview

Care typeResidential
Operational places155
RegionHighett (East) - Cheltenham (SA2)

Location

Highett (East) - Cheltenham (SA2)

10-12 Bendigo Street, CHELTENHAM, VIC, 3192

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 5Nov 2024 — 5Jan 2025 — 5May 2025 — 5Aug 2025 — 4Overall
Compliance
Quality measures
Residents' experience4
Staffing
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 20264
Feb 2026
Oct 2025
Aug 202545344
May 202555545
Jan 202555545
Nov 202455445
Jul 202455445
May 202445145
Feb 202445444
Dec 202345444
Aug 202344534
May 202345533

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 13 June 2023 to 16 June 2023, the Commission made a decision on 25 July 2023 to re-accredit this service. The period of accreditation of the service will expire on 25 July 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 13 June 2023 to 16 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 November 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 21 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Accreditation decision

    Following a site audit conducted on 12 February 2019 to 13 February 2019, the Commission made a decision on 17 March 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 13 October 2021. The period of accreditation of the service will expire on 21 November 2022.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 May 2022.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 August 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 21 May 2019. The reconsideration decision and audit report is attached.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 August 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.