Alkira Lodge
activeOverview
Location
Taree (SA2)
2 A Bushland Drive, TAREE, NSW, 2430
Star ratings
Latest — May 2026
Compliance findings
5 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 26 Sept 2024 | Assessment contact (performance assessment) – site | – | – | Personal care and clinical care | Not applicable |
| 14 Mar 2024 | Assessment contact (performance assessment) – site | – | – | Personal care and clinical care Not | Compliant |
| 10 Aug 2023 | Assessment Contact - Site | – | – | Personal care and clinical care | Non-compliant |
| 10 Aug 2023 | Assessment Contact - Site | – | – | Feedback and complaints | Not applicable |
| 10 Aug 2023 | Assessment Contact - Site | – | – | Organisational governance | Not applicable |
Accreditation & assessment timeline
16 events · AI report insights nested where analysed
- Accreditation decision
Following a site audit conducted on 21 June 2022 to 23 June 2022, the Commission made a decision on 09 August 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 14 July 2025. The period of accreditation of the service will expire on 09 February 2026.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 27/08/2024 to 27/08/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact (performance assessment) – sitesource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 14 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment Contact - Sitesource ↗
AI report insightsAI-extracted · qwen2.5:32b
The performance report for Alkira Lodge highlights non-compliance with the Quality Standards in relation to personal care and clinical care, particularly concerning restrictive practices. The service was compliant in using feedback and complaints effectively and maintaining organisational governance systems. However, there are ongoing risks related to chemical and environmental restraints without proper authorisation and consent.
Standard 3 Personal care and clinical careNon-compliant
The service was found to be non-compliant with best practice personal and clinical care, particularly in relation to authorisation and consent for restrictive practices.
- Not met Requirement 3(3)(a) — The service failed to demonstrate adequate evidence of identifying, assessing, managing, and evaluating consumers' use of psychotropic medications and identifying chemical restrictive practices. Documentation does not support the legislative requirements in relation to restrictive practices.
Risks: Consumers were identified as receiving chemical restraint without assessment, consent, and reviews documented. Three consumers were still subject to environmental restraint without appropriate consent.
Recommendations: The Approved provider is taking action to obtain consent from medical officers and consumer representatives for restrictive practices relating to chemical restraint by September 2023.; For the three consumers who were environmentally restrained, one has capacity to make their own decisions and wishes to reside in the secure needs unit. The service is reapplying to the Guardianship Board for consent for the other two consumers with a completion date of October 2023.
Standard 6 Feedback and complaintsCompliant
The service was compliant in using feedback and complaints to improve care and services.
- Met Requirement 6(3)(d) — Consumers provided examples of issues relating to missing clothing, which was recorded in meeting minutes, the complaints register and consumer newsletter. Consumers were satisfied with the handling of the complaint and improvements made.
Standard 8 Organisational governanceCompliant
The service was compliant in having effective organisational governance systems.
- Met Requirement 8(3)(c) — The organisation had effective workforce and financial governance systems. The organisation was also able to evidence an effective feedback and complaints process.
Standard 1, Standard 2, Standard 4, Standard 5, Standard 7Not applicable
Generated by qwen2.5:32b on 11 June 2026 from the published Performance Report. AI output — may contain errors; verify against the source document and the official findings above.
- Assessment contact Performance Report
An assessment contact was conducted with this service on 18 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 21 June 2022 to 23 June 2022, the Commission made a decision on 09 August 2022 to re-accredit this service. The period of accreditation of the service will expire on 09 August 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 21 June 2022 to 23 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 21 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 April 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 April 2018.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.